Get Help with Your Questions or Issues
We're here to assist you with any questions, concerns, or problems related to our services. Our team is committed to providing support and resolving issues efficiently.
Live Chat Support
Unfortunately, we do not have real-time live chat support available for general inquiries. However, if you need urgent assistance, please contact us through other channels listed
below.
Email Support
You can reach out to us via email at the GambleAware helpline number provided on our responsible gambling page. This service is available Monday to Friday from 9am to 7pm GMT.
Help Centre and FAQs
For self-service options, visit our Help Centre or consult our FAQ section for answers to common questions related to bingo entertainment and online services.
Responsible Gambling Assistance
If you need help with responsible gambling practices or have concerns about your gaming habits, please contact the GambleAware helpline. Our team can provide guidance on self-exclusion, deposit limits, and other tools available for a safe gaming experience.
Technical Support
In case of technical issues, you may need to seek assistance from our parent company, Shua Limited. For help with verifying your account or resolving login difficulties, contact them through the provided support channels.
Complaint or Dispute Guidance
If you're experiencing issues with our services or have concerns about your experience at Bongo's Bingo venues, we encourage you to reach out directly and allow us an opportunity to resolve any problems. Please direct inquiries related to disputes or complaints regarding payments, game fairness, or other matters through official channels.
Communication Response Expectations
We strive to respond promptly to all customer support requests within a reasonable timeframe. Our team may contact you during regular working hours (9am - 5pm GMT) for further information and assistance.
Preferred Contact Methods
When reaching out for help, please choose the most suitable channel based on your needs:
General Support Workflow
To ensure effective support and efficient resolution of your issue, please have ready:
Remember that self-service options are available in our Help Centre. If after using these resources, your query is not resolved, feel free to contact us through any suitable channel listed above.
Self-Service Help Options
Before reaching out for assistance, consider:
Thank you for choosing Bongo's Bingo. We're here to assist you whenever necessary and appreciate your understanding in allowing us to address your concerns promptly and effectively.
